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Hex and Allen Key
We use Allen keys to tighten tube connectors and mounting brackets. We supply them with all products that require them.
You shouldn't have to buy it. We put it there to show that our products are repairable.
You can check the dimensions and format to buy it at a tool shop. It will be less expensive, to be honest.
If you still need it, contact our Customer Service and we'll see what we can do together.
Estimated delivery as early as Wednesday, June 18
with DHL Express 5D
- Pay in 3 or 4 installments without fees
- Free shipping over 100€ / $105 USD
- 3 to 5 days Express delivery
- Worldwide shipping
- 30 days return
- Friendly support on website and Discord
- A huge community for playmates and tips
- 2 years warranty
Where do you deliver?
ProTubeVR ships worldwide!
France is the origin country for all orders. You might be liable for Customs fees and VAT, depending on your country.
Generally, US orders do not exceed the threshold for import charges, but customers in Canada and the UK may be subject to these taxes.
Some shipping methods do not allow delivery to certain addresses, such as military bases. For APO/FPO and PO boxes, please select Eco delivery or choose another address. Contact us if needed.
How fast do you ship?
90% of the time, we ship your parcel the next open day once payment has been processed.
The carriers:
- DHL Express: 3-5 days worldwide.
- DHL Road Europe: 5-10 days for Europe.
(except France ¯\_(ツ)_/¯ )
- ECO (Deutschpost): 15-20 days worldwide + potential 10-12 days in customs.
Where can I learn more about it?
Join the squad on our Discord and discover tips and tricks, as well as new playmates.
You can also check the tutorials, pdfs and videos.
Contact us if needed and we will complete this FAQ afterward.
What if I don't like it?
You have 30 days to try out your accessory. Get used to it, get the muscle memory and the reflexes.
Join the squad on our Discord to see how hundreds of other players use theirs.
If there isn't a "little spark" in spite of it, use your right of retractation by contacting us.
What about the warranty?
2 years, worldwide, for everyone.
For more details, check the Warranty and Return page.
In the box:
- 1 x Selected hex key
- Product
- Hex key
- Limited Edition
- No
- Compatible VR controller brand
- Any HMD
Focus 3 / XR Elite
HP Reverb G2
HTC Vive
Meta Quest 1 / Rift S
Meta Quest 2
Meta Quest 3 / 3S / Pro
Oculus Rift CV1
Pico 4
Pico 4 Ultra
Pico Neo 3
ProTubeVR
Samsung Odyssey
Sony PS VR1
Sony PS VR2
Valve Index
Windows Mixed Reality - Type
- Spare part
- Haptic
- No
- Signature Series
- No
- Designer
- Varied
- Manufacturer
- Varied
- Intended audience
- Everyone
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